Privacy Policy

Our mission is to empower visual storytellers. When you use our services, you’re entrusting us with your information, and we understand this is a big responsibility. The purpose of this Privacy Policy is to help you understand what information we collect, why we collect it, how we use it, and what choices you have. If you have any questions, you can always email us at info@knergy.net 

Information we collect

Information you share with us or give us permission to obtain

When you create an account we collect the information you provide us through text fields, such as your first and last name, email address, username, and password. We also require data about your location, which we approximate from your IP address or device settings. We use all of this to securely set up your account and provide our services to you.

You may also have the option to share demographic information about yourself, such as your gender, age, and preferred language, which we collect to make Knergy more relevant to you. 

We also collect visual information through the images that you post to our services, including your profile photos.

With your permission (on download or within one of our apps), we may access and store your device's contact list to help you find your family members on Knergy under one name or number, invite them to Knergy , or to share your content with them. You can choose to stop sharing that information with us at any time by going to by removing our access.

We also get technical information when you use Knergy

When you use a website or mobile application like ours, certain internet and electronic network activity information gets created and logged automatically.  These are the types of technical information we collect:

Log data. Our servers passively keep an electronic record of your interactions with our services, which we call "log data". For example, when you visit our website, sign into our services, or browse content, we collect data about these interactions that includes where you navigate within our website and apps, your IP address, browser type and settings, the date and time of your visit, search terms, which elements of our site and services you use the most, device data, and cookie data. We use log data to operate our services, maintain security, ensure reliable performance, and improve your experience on Knergy.

Cookie data. We use "cookies” and similar technologies to collect log data and operate our services. You can learn more about how we use cookies in “cookies” below.

Device data. We collect and combine data about the devices you use to access Knergy, and data about your device usage and activity.

Metadata of visual information.  We collect the metadata linked to your content. For example, your images may be accompanied by additional content like a hashtag (e.g., to mark keywords), comments, or a geotag. This makes your content more searchable by others and more interactive. If you geotag your photo or tag your photo using others' APIs, then the latitude and longitude coordinates may be stored with the photo and may be searchable (e.g., through a location or map feature) if you make your photo publicly viewable.

TrueDepth API. If you have an Apple iOS device and use the camera function with our services, we may automatically collect data about the spatial positioning of a person’s head or face within an image frame using Apple’s TrueDepth API. We use this data in real time so you can apply effects and use other editing tools. None of the data collected via TrueDepth API ever leaves your device, it isn’t persistently stored on your device, and it isn’t shared with third parties.

How we use the information we collect, and legal bases for use

We process your information:

To fulfill a contract, or take steps linked to a contract, including:

Receive, process, and confirm your subscription or registration, and communicate with you about your account.

Allow you to sign in to your account.

Verify your identity.

As required to conduct our business and pursue our legitimate business interests, in particular:

Provide you with our services, and display content you create and post on our services and social media.

Help you when you make customer service requests.

Protect Knergy, our services, and community.

Prevent fraud, abuse, and other misconduct on Knergy.

Help us diagnose technical and service problems and administer our website and apps.

Conduct research and development (e.g. by conducting user surveys) to improve Knergy and develop future products.

Promote your Knergy account for greater discoverability.

Understand how you use the service, to create a better experience for you and other users. This includes making inferences, like what content you may be interested in, based on how you use the service. 

When required, with your consent:

Market Knergy services and deliver targeted advertising to you, unless you opt out, as controlled by your email and privacy preferences.

Send cookies or similar technologies to your device, as described in “cookies and similar technologies” below.

For legal reasons:

Verify your identity to comply with law.

How and when we share your information

Your Knergy profile and the posts you make are accessible by our team, which means our team can see your profile photo, name, and description about yourself if you add that information.,, likes, and comments you make are also accessible by our team. We share your information with:

At your direction, services like Appointments, inquires or client id info so that you can link your Knergy account and publish content to those services.

Service providers we use to process information on our behalf, for the purposes we describe in this Privacy Policy. For example, we may contract with businesses for web hosting and maintenance, security and spam detection, data storage, and analytics and advertising (both described further below). We only engage businesses we believe are trustworthy and who have confirmed their privacy practices are consistent with ours, and we only provide the information necessary for them to perform these services on our behalf. Each service provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your information from unauthorized access, use, or disclosure. Service providers may only use your personal information in ways we specify.

Government and law enforcement bodies. We share information when we believe that disclosure is reasonably necessary or appropriate to comply with law, regulation, or legal request; to protect the safety, property, or rights of the public, Knergy, or any third party; or to detect, prevent, or stop any illegal, unethical, or legally actionable activity.

Our subsidiaries and affiliates. We share your personal data with our subsidiaries in order to provide our services to you. We require that our subsidiaries protect your personal information consistent with this privacy policy. If we were to engage in a merger, acquisition, bankruptcy, or other transaction that involves the transfer of the information described in this Privacy Policy, we may share your information with the parties involved in that transaction.

Cookies and similar technologies

We use cookies (a small text file placed on your computer or mobile device to identify your computer and web browser) and may use anonymous identifiers (random strings of characters that are used for the same purposes as cookies). Some cookies are "session cookies" that last until you close your browser, and others are "persistent cookies" that last until you or your browser deletes them.

We use cookies and similar technologies to analyze use of and improve our website and services, to see which areas and features of the website are most popular, to count the number of devices accessing the website, to personalize your experience, and to remember your preferences as described in "Interest-based advertising".  For example, we use cookies to store your language preferences or other settings so you don‘t have to set them up every time you visit Picsart. 

Most web browsers are initially set up to accept cookies.  You can set your web browser to refuse all cookies or to indicate when a cookie is being sent; however, certain features of the website or services may not work if you delete or disable cookies.  Some of our service providers may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

Analytics services

We use third-party analytics service provider. We may disclose your site use information to these analytics providers to help us learn more about how you and others use our services.

Interest-based advertising

We may partner with ad networks and other ad serving providers that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information ad networks and ad serving providers collect about your use of our website and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

Your options

If you have registered for an account, you can access, review, and update your personal information by logging into your account on the Knergy app and going to your profile. When logged into your account, you can also update your notification preferences, manage your linked devices, toggle contact syncing, and make other changes to your preferences in the app settings.

On your iOS or Android device, you can open the Settings app to change the camera, photos, and other permissions you grant Knergy, ad tracking, and other settings.

You can opt out of receiving marketing emails by using the "unsubscribe" link or other means specified in marketing emails you receive from us. However, you cannot opt out of receiving all emails from us, such as service announcements and emails about the status of your account.

You can adjust your cookie preferences here.

Our policy on children's information

You are not allowed to use our services if you are under the age of 13, and our services are not directed at children under the age of 13. You must also be old enough to consent to the processing of your personal data in your country. If we become aware that we have received personal Information from a person under the age of 13, we will delete this information and terminate the person’s account.

International transfer

We operate worldwide, and we may move, process, and store your data in Kuwait, GCC and any other country where we operate, which may be outside the country where you live. Not all data protection laws are the same. Some countries where we transfer personal data may allow government authorities greater access than your country does.

See the section for EU and UK residents below to learn more about data transfers to and from that region.

Financial Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction is completed, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

How we make changes to this policy

We may change this Privacy Policy from time to time to reflect our current practices and ensure compliance with applicable laws, so please check back frequently for changes. The most current version will always be at https://knergy.net/privacy. If we make material changes, we may notify you through other methods as required by law, such as at knergy.net, in our mobile applications, by sending email to the email address associated with your account, or by push notifications to your device if you’ve enabled them. If you continue to use Knergy after those changes are in effect, you agree to the new policy.

Contact us

If you have thoughts or questions about this privacy policy, contact our privacy team, including our data protection officer, by sending an email to support@knergy.net. You can also write to us at:

Knergy Nutrition Consultancy.
Attn: Legal
Mahboula, Block 2, Plot 109, Mermaid Medical Center, 2^nd Floor, Villa 208